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University Cashiering / Billing

Debt Collection

Negative Service Indicator

If a student's account becomes overdue they will receive a negative service indicator on their account. The negative service indicator will block some student privileges. It will block any future addition to enrolment until the debt is paid, however students can drop a course with a Negative Service Indicator displayed. A student is unable to get a testamur or transcript and is unable to obtain exam results until the outstanding debt is paid. Once the student pays the account the Negative Service Indicator is removed. The process for removal may take a few days if paid via an external agency however if paid at The University cashiers the student's account is usually updated the same evening.