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COPING WITH A CRISIS

The Counselling Service is open during office hours on normal University working days. If you or someone you know is having a crisis or you feel that you need to talk to someone during a time when the Counselling Service is closed, here are a list of emergency contact numbers. Some of these are 24 hour services.

Please be patient when calling these numbers as they are in demand and you may experience delays.

Life threatening emergencies 000

For emergency use only to contact the Police, Ambulance or Fire Brigade

Make sure you have information about your address and the closest road intersection, because this information will help the Service to find your address as quickly as possible.

If you have a GSM digital mobile phone you can be connected to the emergency call service by dialling 000 as with other phones. But, because GSM is an international standard you can also be connected to the same emergency call service by dialling 112.

After hours psychiatric emergencies

Newcastle 1800 655 085 Psychiatric Emergency Centre

Central Coast 43 203 500 Mental Health Central Intake

Lifeline

131 114 Telephone counselling and support

Sexual Assault

Newcastle area 49246333 Mon-Fri 9am-5pm

4921 3888 after hours

Central Coast 4320 3175

After hours 4320 2111

State-wide NSW Rape Crisis Centre 1800 424 017

Domestic violence line

1800 656 463

TTY 1800671 442

Domestic violence counselling, advice and accommodation referral

If you are in immediate danger call the police on 000

Child Abuse

DoCS Helpline 13 21 11

Family Relationship Advice Line

National telephone service to assist families who are affected by relationship

or separation issues

8am - 8pm 1800 050 321

(not available on public holidays)

Mensline Australia

For men with relationship and family concerns

24/7 1300 789 978

Drug and alcohol counselling

The Alcohol & Drug Information Service (ADIS) 1800 422 599
24 hour, 7 day confidential telephone counselling service for advice, information and referral.

Directline 1800 888 236

This service is for anyone seeking help about their own drug use or the drug use of a family member, relative or friend. The service is free and available 24-hours a day, 7-days a week, across Australia. They also provide online counselling

Emergency Accommodation

Homeless Persons Information Centre

(If you are in NSW and homeless or at risk of homelessness)

1800 234 566

Mon-Fri 8.30am-10pm

Sat 9am- 4pm

Sun 10am-4pm

Closed each day between 1pm-2pm

Emergency Youth Accommodation Line 1800 424 830

Central Coast

Elandra Women’s & Children’s Service 43964263

Coast Shelter 4324 7239 (under 18)

4325 7555 (youth)

4324 7239 (men and women over 18)

Woy Woy Women’s & Children’s Service

43401052

Newcastle

For refuge accommodation contact Lifeline 131 114

Department of Housing 1800 152 152

Weekdays 4.30pm to 10pm

Weekends and public holidays 10am to 10pm

Victims of Crime

1800 633 063

TTY 029374 3175

24 hour support referral and information for victims of crime

Kid’s Helpline

1800 551 800

24 hour telephone and online counselling specifically for young people aged between 5 and 18

Overseas access for crisis counselling in emergency situations

Emergency counselling for Australian students overseas provided by DFAT. The Department of Foreign Affairs provides emergency services for Australians who are overseas and these services include access to Lifeline telephone counselling options for those negotiating a crisis overseas whilst they are overseas. 24 hour service, 7 days per week

Ring the consulate emergency number +61 1300 555 135 (press 6 for emergency) and they will connect you to Lifeline who will assist with managing the crisis

Or ring the local high commission/embassy/consulate and ask to be put through to Lifeline in Australia

Police Helpline

131 444

This assistance is available 24 hours per day, 7 days per week.

On Campus Security

4921 5888 Callaghan

4348 4222 Central Coast

Hospitals

Newcastle

John Hunter Hospital 49 213 000

Belmont Hospital 49 232 000

Newcastle Mater Misericordiae Hospital

49 211 211

Maitland Hospital 49 392 000

Central Coast

Gosford Hospital 43 202 111

Wyong Hospital 43 948 174

Poisons Information Centre

131 126

Note: 1800 and 1300 numbers are toll free

Other 24 hour counselling numbers are listed on the inside cover of the White Pages Telephone Directory.