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get it - Frequently Asked Questions

  1. How do I follow the progress of my requests?
  2. What does it mean when the Status of my request is …. ?
  3. How do I view documents?
  4. I can only see the first page of my document
  5. Should I search for an item or create a request? 
  6. Why are articles delivered in TIFF format?
  7. My document is missing pages / poor quality.
  8. I can’t sign in
  9. I’ve forgotten my password.
  10. What do these Error messages mean?

 

1. How do I follow the progress of my requests?

You can follow the progress of your requests by its status. View the instructions in the ‘User Guide’.

2. What does it mean when the Status of my request is …. ?

IDLE Request has not yet been approved, and needs further verification by Interlibrary Services
PENDING Request has been approved by Interlibrary Services and is now being processed.
NOT SUPPLIED Request unable to be supplied by an Australian Library. Please contact Interlibrary Services with your query so that they can follow-up the reason for non-supply. ILL staff will investigate alternative sources of supply.
CONDITIONAL Further information is required before this request can be filled. Interlibrary Services staff will check the reason for Conditional status and may contact you for additional information.
CANCEL PENDING Request for cancellation has been initiated but no response has been received
CANCELLED Request has been acknowledged as cancelled.
SHIPPED Loan or Copy has been shipped by the supplying library, and is on its way.
PROCESSED Request is currently with a library which will be supplying the item requested.
RECEIVED Document is available for viewing, click on View and scroll down, or
Loan has been received by Interlibrary Services and will shortly be available from the Loans Desk at your home library.
RETURNED Loan has been returned to the supplying library.
CHECK MANUAL Request has reached a point where it cannot proceed. Interlibrary Services will investigate the problem.
TO BE ACKNOWLEDGED (Interlibrary Loans staff only) Requests are being supplied and/or shipped.

3. How do I view documents?

Your documents will be delivered in .tiff format. Most PCs have inbuilt tiff viewers, however if you cannot open your document you may need to install a TIFF viewer.

4. I can only see the first page of my document.

You may need to install a TIFF viewer.

If you have already installed the viewer but are still having problems, you need to make sure you are using the AlternaTIFF toolbar to view and print the document.

5. Should I search for an item or create a request?

Using Advanced Search  to submit requests enables the system to automatically process your request and locate the most efficient suppliers within minutes of you placing the request.

Use Create Request if you have trouble finding the book or journal title in Advanced Search.

6. Why are articles delivered in TIFF format?

The transmission system between libraries only handles TIFF format at the moment. There is future development planned to transmit in PDF format.

7. My document is missing pages / poor quality.

If there is any problem with the quality of the image or missing pages please contact:
Inter Library Services
Email: get.it@newcastle.edu.au
Phone: 02 492 15940

8. I can’t sign in

Make sure you have registered to use get it
Your user id is your Student number or Uni-ID
Your password is case sensitive so make sure the caps lock is on
The authentication service is Newcastle

9. I’ve forgotten my password.

Contact Interlibrary Services to obtain a new password

10. What do these Error messages mean?

Authentication declined
Make sure that ‘Newcastle’ is selected for ‘Authentication Service’.

Invalid username and/or password
Make sure your username is your Student number or Uni-ID and remember your password is case sensitive.

Unable to retrieve document
This is due to a server error and is usually rectified within two hours.
If you continue to have this message displayed, contact Interlibrary Services

No collections selected
Your session has timed out. You will need to Sign in again.