Home → University Services → Library → Responses to Feedback → Responses to Suggestions to 11 August 2008

Responses to Suggestions to 11 August 2008

All orders for new library material will be forwarded to the Acquisitions Librarian for action. Please check NEWCAT over the next few weeks.

UoN107320
It just took me TWO MINUTES AND FORTY FIVE SECONDS to open a PDF file from Wiley Interscience, only to be told that the library doesn't subscribe to this content. THEN, my connection timed out trying to make this complaint. A SHORT, 1000 WORD ASSIGNMENT IS TAKING WEEKS BECAUSE ACCESSING DATABASE MATERIALS ON CAMPUS IS NIGH ON IMPOSSIBLE. This is not a one-off, the speed of your IT facilities has been abysmal since the start of this semester. If a university can't provide the resources and facilities students need to complete their coursework, I'm going elsewhere, so you better start scraping up some more funding from somewhere.

You are right the response time in the library is terrible at the moment. There have been problems with access speeds in the library. The IT staff are currently investigating possible causes. We understand and share your frustration , the problem will be fixed as soon as possible. Thankyou for your feedback

UoN107375
I cannot log into the library. I type my student number: 3099497 and I keep on getting error message, that it is not recognized. This is my first semester and I really need to use the database. please assist ASAP.
thanks and kind regards,

To access the databases you need to enter your student number and library PIN - the PIN is created by you from the NEWCAT homepage, https://library.newcastle.edu.au/patroninfo
if you continue to have problems please see the Information Desk staff.