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Responses to Suggestions to 20 May 2008

All orders for new library material will be forwarded to the Acquisitions Librarian for action. Please check NEWCAT over the next few weeks.

UoN106339
The catalog information for the following item is incorrect
http://library.newcastle.edu.au/record=b1340358
The book is a military history subject but the contents describe the COBOL programming environment

Thank you for reporting this problem. The error has been corrected. 13 May 2008

UoN106471

I was wondering if there were any plans to establsh an AIC/CHIC style
Information Common that would operate extended hours at the Ourimbah
campus. I think many users based at Ourimbah would find this facility a
great benefit for their studies - especially if there were extended
after hours access such as now exists at the AIC and the Chic. Thanks
for your attention to this suggestion.

Thank you for your enquiry. You will be happy to know that as of today 24/7 is now available at the Ourimbah Campus. It has just been implemented in the Computer Lab (upstairs) within the library. For more information please contact the Library Information Desk on 02) 43484023.

UoN106624

Why is it that, of all people, some staff have difficulties in respecting quieter areas in the library? Considering the amount of truly quiet areas are few and far between it is exceptionally frustrating when a staff member of all people decides to have a conversation with another person. If everyone else can respect the other partons by whispering then i am sure the library staff can as well.

Thanks for your feedback.

UoN106578

tryed to renew my loans on-line but it didnt work. "Your record is in use by system. Please try again later."
why offer this service if it can only be used certain hours….used the last of my pre-paid credit in an attempt to renew items but was told barcode was incorrect (used 2 different numbers and tryed them more then once)
so due to this i am now going to have fines!!

It sounds like you were trying to renew you Library books during a system back up, please complete a fine waive form at the loans desk to have your fines waived.
We apologise for the inconvenience.

UoN106577

I received a notice on my student mail today to say i was over due with the loan of a Ninian Smart book, with a further fine incurred. I returned this book yesterday to the Huxley library and do hope that I will not be charged accordingly. Thank you. Robyn

The item is no longer on your library record nor do you have any fines for the item.

UoN106548

Much appreciated help and understanding with library fines. Excellent service

Thank you for your feedback.

UoN106522

I am disappointed in the monitoring of the computers in regard to noise. I stay at the library after uni and on my breaks and find i am getting little done because of people on phones, having casual chats, surfing the web for things like U-TUBE etc etc etc.
There are many students who are frustrated with this reoccuring problem. Please FIX IT!

Thanks for your feedback. I'm not sure which Library you use most frequently but each Library has some quiet study space. In the Auchmuty Library reading room 1 & 2 has quiet individual study space. The Huxley Library has individual study space on the lower level and the Ourimbah and City Precinct Libraries also have designated individual study spaces.
The AIC is a very busy environment and has seating for 250 people, so there is a lot of noise generated and it is a phone friendly environment. Hpowever if you think the noise is excessive ie someone listening to /watching without headphones then you can ask the AIC desk staff to talk to the other patron about the noise levels.

UoN106487

I am trying to renew a dvd throne of blood and the system shows this:
Your record is in use by system. Please try again later.
i refuse to be charged a late fee for this system error. I need the book renewed for another three days please.

HI Sophie
You must have been trying to renew you library during a system back up, your item was renewed and you have no fine.
We apologise for any inconvenience.
Regards Tina