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Remember that survey … and the free coffee … and the iPod

Results are in for the 2006 Library Survey

Detailed breakdowns of results by Library, patron category and study area are available here.

What is the Library Survey?

A customer satisfaction survey that we have been running for the past few years to gauge patron satisfaction with our equipment, facilities, collections and services. Honest feedback from our users allows us to identify areas that need to be targeted for improvement as perceived by the people who actually use the library, rather than just those areas that we think might need improving. The survey is run every two years so we can confidently say that we are addressing the needs and concerns of our users based on their own input rather than our assumptions.

When was it run?

In August 2006 we received almost 4,500 responses to our survey - a record! A very big thank you to all those who took 10 minutes to respond to the survey either online or in paper form. Without your honest input we would not be able to identify what you consider the most important aspects of the library as confidently or accurately. And we do hope you enjoyed your coffee.

A report was received from InSync Surveys (formerly Ambit Insights) just before Christmas last year and since then staff have been combing through the 471 page report to pull out the most important priorities. Not to mention reading every single comment that was submitted - and there were a lot!

Major improvements and significant achievements were noted this year.

What were the results?

Detailed breakdowns of results by Library, patron category and study area are available here.

Overall, you have indicated that you're pretty happy with how things are going in the Library. Apart from a few things that tend to be identified as under-performers every year (number of computers, printing facilities) overall satisfaction levels are very good. A significant improvement in patron satisfaction was noted in every category.

Very Pretty … what does it mean?

This graph illustrates how our results have changed over the years. 2006 results are in red. It is obvious from a casual glance that there has been a significant improvement in patron satisfaction this time around. It also shows that we are now performing above the average level when measured against many other Australian and New Zealand Universities who have conducted the survey (37).