Corporate Travel/Personal Accident Insurance

Travel and Personal Accident Insurance

The University's Personal Accident policy provides travel insurance for staff and students (see category below) travelling overseas on official University business. Note that overseas travel associated with Special Study Programme (SSP) is included in this insurance cover.

Upon booking your ticket you will be provided with insurance information and an emergency assist card (International SOS). If you are travelling in the name of the University, but your travel is arranged and funded by an outside organisation, you still need to contact STA Travel to have your itinerary and details entered into the Flight lock Traveller tracking system used by the University. The insurance information is available at the following links.

This policy includes numerous categories of cover:

• Staff (including Conjoints, staff of TUNRA and staff of the University on SSP and Accompanying family)
• Includes up to four weeks personal travel
  


• Students (Undergraduate and Postgraduate)
• No personal travel included in this cover


• Volunteers of the University


• Scholarship holders

If a staff trip exceeds 180 days they should contact the Insurance team to enable an amendment to the policy to be requested from our insurer.

If a student trip exceeds 90 days they should contact the Insurance team to enable an amendment to the policy to be requested from our insurer.

The Product Disclosure Statement details all terms and conditions of cover provided. Full Policy wording.

Name of Insurer: ACE Insurance Ltd
Policy Number: 01PP528806
Name of Insured: University of Newcastle
Period of Insurance: 1 November 2008 to 1 November 2009.

How to use your International SOS card

More information on how to use your International SOS Assistance Card is available to download as a PDF.

Download How to Use Your International SOS Assistance Card (PDF, 108KB)

Making a claim

1. Download the relevant claim form:
1. Corporate Travel (lost luggage overseas, illness whilst overseas, cancellation of trip due to illness) This form includes a cover sheet which needs to be completed to ensure prompt payment is made to the correct individual/company.
   NB: Staff and students will wear the first $500 of any loss of electronic equipment (such as personal/business computers, mobile phones, digital cameras, MP3 players, etc.)
2. Personal Accident (eg injury of student whilst on campus, on placement in Australia or playing for University sporting team)
2. Complete the relevant sections taking note of the required supporting documentation that needs to be supplied
3. Sign the Claim form
4. Insert Policy Number 01PP528806. There is no need to supply a certificate of currency.
5. If you are a student please include your student number and include a copy of your student card as supporting documentation
6. Make a copy of your completed form and supporting documents prior to forwarding through to the insurer
7. The completed claim form and supporting documents should be forwarded to:
   ACE Insurance Ltd
   Claims Department
   GPO Box 4065
   Sydney NSW 2001
   
   Alternatively documents could be scanned and e-mailed to: A&H.Claims.Australia@ace-ina.com
8. Queries on your claim can be directed to ACE Insurance on 1800 027 240
9. If you have not heard from ACE within four weeks of lodging your claim please advise the Insurance team of the Risk Management Unit.

NB: It is recommended that you make a copy of your complete form and supporting documents prior to forwarding through to the insurer.

Personal Travel

Staff traveling on University authorised business travel are covered for up to four weeks personal travel when taken in conjunction with University approved travel. If the personal component of your travel exceeds four weeks you will need to obtain your own insurance for the period of time in excess of the four weeks.

Students are not covered for any personal travel if taken in conjunction with University approved travel.

External Web Site

Buy online travel insurance via ACE Insurance. The following link is provided for the convenience of staff and students wishing to obtain personal travel insurance. The inclusion of this link should not be viewed as a recommendation by the University for the Product offered and those using the site should make their own enquiries and comparison of other insurances available. The University takes no responsibility for the content of the site. Any questions should be directed to ACE Assistance on 1800 635 756

• www.ina-suitcase.com

Note: The material furnished in this web site is for information purposes only and does not constitute an insurance contract upon which claims can be made. In the event of loss, damage or liability of any kind, the wording, terms, conditions and exclusions of the original policy shall have precedent over any other document.